Shipping & Delivery Policy

Last Updated: November 4, 2025

At Leela Gold, we strive to deliver your Ayurvedic vitality products safely and promptly across India.

Delivery Coverage

We deliver Leela Gold products to all serviceable PIN codes across India through our trusted courier partners.​

Order Processing

Processing Time
Orders are typically processed within 1-3 business days (Monday to Saturday, excluding Sundays and public holidays) after payment confirmation.​

Order Confirmation
Once your order is placed, you will receive an order confirmation via SMS or email with your order details and order number.​

Shipment Notification
When your order is shipped, you will receive a shipping confirmation with tracking details.​

Delivery Timeline

Estimated Delivery Time

  • Metro Cities: 3-5 business days
  • Other Cities/Towns: 5-7 business days
  • Remote Areas: 7-10 business days

Delivery times are estimates and may vary based on your location and courier partner performance.​

Delivery Delays
We are not responsible for delays caused by:

  • Courier service disruptions
  • Natural disasters, pandemics, or force majeure events
  • Incorrect address provided by customer
  • Public holidays or political unrest
  • Customs clearance (if applicable)​

Shipping Charges

Standard Shipping
Shipping charges (if any) will be displayed at checkout before payment.

Cash on Delivery (COD)
An additional ₹50 handling charge is applicable for all Cash on Delivery orders.

Free Shipping
We may offer free shipping on orders above a certain value or during promotional periods. Details will be displayed on the website.

Order Tracking

Tracking Information
Once shipped, you will receive tracking details via SMS/email. You can track your order using the tracking number provided.

Tracking Support
For tracking assistance, contact our customer care at +919895095390 with your order number.​

Delivery Address

Accurate Address
Please ensure that you provide a complete and accurate shipping address including:

  • Full name of recipient
  • Complete street address with landmark
  • City, State, and PIN code
  • Mobile number for courier contact​

Address Changes
Address changes can be made only before the order is shipped. Contact customer care at +919895095390 immediately if you need to change the delivery address.

Incorrect Address
We are not liable for orders lost or delayed due to incorrect or incomplete address information provided by you. Re-delivery charges may apply.​

Delivery Attempt

Failed Delivery
If the courier is unable to deliver your order due to your unavailability, incorrect address, or refusal to accept, the order will be returned to us. You may be contacted for re-delivery (additional charges may apply).​

Multiple Delivery Attempts
Courier partners typically make 2-3 delivery attempts. If all attempts fail, the order will be returned to our ware​

Delivery Verification

Inspect Package
Please inspect the package carefully upon delivery. Check for:

  • Correct product(s)
  • Undamaged packaging
  • Product seals intact
  • Complete order (no missing items)

Report Issues Immediately
If you notice any damage or discrepancy, inform the delivery person and contact our customer care at +919895095390 within 48 hours with photos.​

Do Not Accept Damaged Packages
If the package appears tampered with or severely damaged, you have the right to refuse delivery and contact us

Undelivered Orders

If your order shows as delivered but you have not received it:

  1. Check with family members or neighbors
  2. Verify the delivery address
  3. Contact the courier company using tracking details
  4. Contact our customer care at +919895095390 within 48 hours​

We will investigate and resolve the issue with

Contact for Shipping Queries

For any shipping or delivery-related questions:

Leela Gold Customer Care
Mobile: +919895095390
Email: sp.bloomworld@gmail.com
Website: leelagold.com

Contact Us

Last Updated: November 4, 2025

We’re here to help! If you have any questions, concerns, or feedback about Leela Gold products or your order, please feel free to reach out to us.

Customer Care

Mobile: +919895095390
Email: sp.bloomworld@gmail.com
Website: leelagold.com

Customer Support Hours: Monday to Saturday, 10 AM – 7 PM IST

For Order-Related Queries

  • Order status and tracking
  • Order cancellation or modification
  • Payment issues
  • Delivery concerns

Contact: +919895095390

For Product Information

  • Product ingredients and usage
  • Health and safety questions
  • Product recommendations
  • Ayurvedic consultation (if applicable)

Contact: +919895095390

For Returns & Refunds

  • Return authorization
  • Refund status
  • Damaged or defective products

Contact: +919895095390
(Please contact within 48 hours of delivery with photos)

Business Information

Company Name: Leela Gold

General Inquiries

For partnership opportunities, media inquiries, or general questions about Leela Gold:

Email: sp.bloomworld@gmail.com
Mobile: +919895095390